29 East Street Eden Terrace, Auckland
Mon-Fri 9AM-6PM - Sat 10AM-4PM
09 368 5899
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Commercial Fleets Leasing/Hiring FAQ
Costs, Terms and Conditions
You can purchase e-bikes from our vast collection or also choose from our monthly subscription models for a hire/lease agreement.
We also offer our lease e-bikes with pannier bag, integrated lock + chain and a helmet. GPS tracking is also available.
Hire is the most flexible option because it gives the option of returning the bikes. They can also be purchased at any point and we would provide a quote at that time. If you find the bikes are successful and you are unlikely to stop using them in the near future, we would recommend you purchase them instead of renting indefinitely.
There is no minimum term beyond the first month for hiring or purchasing because we want your organisation to have as much flexibility as possible.
Yes, e-bikes need maintenance and we can offer on-site servicing to companies based in Auckland city.
We choose robust e-bike models for commercial use. Maintenance costs are included for our monthly subscription/lease customer.
A conservative (high) estimate for those who own their e-bikes outright would be $600 per bike per year on maintenance to keep the bike riding in optimal conditions. But that figure can be higher or lower depending on your organisation's needs.
E-bikes, Features and Specs
One example of a highly successful e-bike for fleet use in Auckland city is the eZee Sprint, thanks to its user-friendly features, shape and size and low maintenance, easy serviceability. At the higher end, we recommend the Riese & Muller Nevo.
However, we have a vast collection of e-bikes and can help you choose from others depending on your needs.
- User friendly low step-through frame and adjustable seat & handlebars: bike can be shared and ridden comfortably by short and tall people. Easy mount and dismount.
- Upright riding: more comfortable, no hunched over the handlebars. Safer with better visibility for you and drivers.
- Mudguards and chain guard: your work clothes will always be clean.
- Sturdy rear rack: attach panniers to keep your stuff dry and secure. No sweaty backs carrying a backpack.
- Integrated rear wheel lock: a lock bolted to the rear part of the frame. It takes a second to operate and immobilises the rear wheel. Very practical for those situations where you need to pop into a shop and there’s no bike parking close by. Additionally, a high security chain can be plugged into the rear wheel lock which means that with 1 key you have 2 locks.
- Integrated super bright front and rear light. No need to be charging lights. Front one can light up the road at night or a dark car park, especially useful for people that need to ride early in the morning or late in the afternoon. Rear light can be easily seen from a distance providing extra safety.
- Internal gears: gears inside the rear wheel hub are the best for city bikes. Intuitive to use, super low maintenance, and can shift without pedalling.
- Puncture resistant tyres: the legendary Schwalbe Marathon Plus with the highest level of puncture resistance there is. The kind of tyre that can be ridden for more than 10,000km and can sustain the high speeds and loads of e-bikes. We don’t equip bikes with airless tyres because they create more issues than what they solve.
- Throttle and pedal assistance systems: throttle is particularly useful for taking off, especially when the bike is loaded. It also helps when the rider wants to take off ahead of traffic, increasing their visibility. It can give a boost of power to go over a hill or overtake slower cyclists.
- Powerful high torque motor: the bike will get you and your cargo over any hill without breaking a sweat.
- Dual-legged kickstand: even with heavy loads, the bike stands upright when parked.
- Long range batteries: easily ride 50km on a full charge of the standard battery, given an average level of assistance and some pedalling. For long distances, batteries can be upgraded to 80km or 120km.
- Batteries mounted centrally and low: the battery behind the seat post has many benefits: weight is central and low helping with stability, stretches the wheelbase which also adds stability, it doesn’t interfere with the rear rack cargo capacity, and it out of way when mounting or dismounting the bike.
We have the biggest selection of e-bikes in New Zealand so we are always happy to talk you through other options than an eZee Sprint. We are a certified Bosch centre so we stock bikes equipped with Bosch mid-drive motors, as well as folding and cargo bikes.
Generally speaking, you can expect these alternatives to be more expensive and with higher maintenance costs but with more refined technology and provide more options in terms of sizes and aesthetic.
As an example, folding e-bikes can be used in conjunction with driving and public transport. Cargo bikes can carry a really big load such as tools or products.
Helmets and locks are a must.
You can equip the bikes with a chain lock that connects to the in-built rear wheel lock. However, angle-grinder D-locks provide the highest level of security.
Pannier bags are recommended so that you can safely move around your everyday items without fear of rain.
Some other accessories you might want to consider are front or rear baskets, rain ponchos, and hi-viz vests or jackets.
Batteries, Charging, Range, etc
A fully charged standard battery can easily do 50km on average, given a medium level of assistance and some pedalling.
If the rider didn’t pedal at all and used only the throttle, then the battery would last 25 to 30km. That range is more than enough for most work-related trips but if people need to go even further, then we can upgrade to batteries that can do 80km or 120km.
Charging the e-bikes is as easy as charging your mobile phone. Bikes come with a charger that plugs to any power point and to the bike’s battery. Simple as that. If there are no power points where the bikes are parked, then you need remove the battery and take it near a power point.
A flat battery usually takes 5 hours to be fully charged but people rarely use their batteries completely.
Even though is not essential, we recommend installing timers on the power points such as these switches. Keeping a full battery charging for long is not great for the health of the battery and could be a potential fire hazard so a timer is a good investment.
There is no "memory effect". Modern batteries use the same kind of technology as your mobile phone batteries so they can be charged at any point.
Good quality batteries like the ones on eZee bikes (made by the likes of Panasonic and Sanyo) are rated for 1000 cycles which means that after 1,000 full charge and discharge, it should retain 75% of its original capacity.
People usually replace a perfectly working battery after 4 to 5 years just because they want to have the longest possible range.
Also, as battery technology improves, people want to upgrade to batteries with longer range or smaller size.
A standard battery (i.e. 19Ah/680Wh for an eZee Sprint) is around $1,000 while some Bosch batteries tend to be more expensive, around $1,200. But these prices can change in the future.
Warranty, Insurance, Security
All of our other bikes offer 2-year warranties on the electric parts
Yes, we do. However, as insurance companies don’t have specific products for bikes or e-bikes in New Zealand, we use a form of self insurance that adds a certain amount per month to the hiring fee.
In the rare case an e-bike is stolen and you haven’t got it insured, then you will need to pay for the bike.
If you purchase the bikes, many insurance companies allow bikes to be included in the contents insurance. But please double check your policy and aim for one that offers replacement value, not market value.
If you want to park an e-bike when you are out and about, we recommend you use the combination of chain lock and rear wheel lock. This is what most people prefer given it is practical and quick while still being a high security measure. But if you need the ultimate in security, you can add a super strong D-lock.
For parking and locking the bikes at the organisation’s premises, we have joined efforts with Bike Parking NZ, the leading supplier of commercial bike parking equipment and shelters to the New Zealand market.
They are an operating division of CAM Shelters which has been operating in NZ for over 15 years.
We do not charge for this service but we work with them to design the best solution for your organisation. This can be from bike racks or rails bolted to the ground or walls to cages and shelters.
Yes, it can.
That’s why every e-bike battery is lockable. The battery is the most expensive single item on an electric bike and the cells (the inside of the battery) can be used in many applications, which makes them a desirable item for thieves.
On eZee bikes, the rear wheel lock key is connected to the battery key which means that every time you lock the bike, you are forced to lock the battery as well.
For members of the AA, you can use their AA Roadservice and they will assist you if you have a breakdown but they don't assist you up if you have a flat battery.
Depending on your membership, they can even take you home.
Find more info here. Terms and conditions apply.
For our commercial customers of lease bikes, we also offer a form of roadside rescue.
Our details are on the stickers on the bike so your team member needs to call us and, if possible, we will go and help you out. Otherwise, you can lock your bike in a safe place and we will collect it and fix it. We hold a spare set of keys for our lease e-bikes. This service is charged at an hourly rate of $90 + GST.
Training, Health & Safety
There are specialist e-bike trainers in Auckland who can provide training and assessing consultancy to your company.
If you think that the people in your organisation don’t need training or health and safety advice, we can walk you through the functioning of the e-bike, advice for locking and riding. This is the same kind of service we provide to every customer.
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Maurice
Maurice's videosOwner & E-bike Evangelist.
Founded Glow Worm Bicycles in 2010, Omafiets Bicycles in 2012 and Electric Bike Team in 2015
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Liz
E-bike Evangelist.
Cargo bike mum and at EBT since 2024. You'll see Liz on Thursdays, Fridays and Saturdays.
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Ben
Ben's videoMechanic.
Practical, handy and multi-skilled, fixing his own and other bikes for years. At EBT since 2024
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Alex
Alex's blogE-bike Evangelist & Mechanic.
Bike advocate since the fall of Empire, architect of Tumeke Cycle Space. At EBT since 2017
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Andy
Andy's videoWorkshop Manager.
Meticulous, thorough and tidy. Riese and Muller owner and specialist, Brompton sage.
At EBT since 2018
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Helen
Helen's blogE-bike Evangelist.
Auckland bike advocate, lover of all e-bikes. At EBT since 2024. Helen is in store Mondays, Tuesdays & Saturdays. Please bring dogs!
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Hiko
Mechanic.
Brompton enthusiast, roadie and motorbiker. Specialist in e-bike diagnosis and repairs.
At EBT since 2020
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Lucy
Lucy's ghost bike projectE-bike Evangelist.
Daily biker and e-biker, environmentalist personally and professionally, talented engineer. You'll mainly see Lucy here in winter
